krikya 22's Privacy Policy

This privacy policy ("Policy") is published on behalf of the krikya 22 platform and applies to the krikya 22 website, mobile application, and all associated digital services. The purpose of this policy is to clearly inform you about what personal data we collect, the purposes for which we use it, and how securely it is kept.

By using our services, you are considered to have agreed to the terms of this policy. This policy works alongside our Terms and Conditions, where the full rules governing use of the service are described in detail. We commit that your data will never be misused and will not be sold to third parties without your consent.

krikya 22 collects various types of data to improve its services and ensure user security. The collected data can be divided into the following categories:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Postal address

2.2 Financial and Payment Information

During deposits and withdrawals, we collect the necessary details about your payment method. This includes your bKash, Nagad, Rocket, or Upay account number and bank account information. Full card numbers or PINs are never stored.

2.3 Automatically Collected Technical Information

• IP address and device identifier information
• Browser type and operating system version
• Session logs and duration of activity on the platform
• Login and logout timestamps

2.4 Gaming Activity Information

Your gaming history, bet amounts, win/loss records, and bonus claim details are stored securely in our system. This information is used to monitor responsible gaming and ensure account security.

Collected data is used for the following legitimate purposes:

• Account Management: Completing registration, verifying login, and maintaining account security.
• Financial Transaction Processing: Maintaining accurate records during deposits, withdrawals, and bonus payments.
• Identity Verification (KYC): Preventing fraudulent activity and confirming account ownership.
• Customer Support: Understanding the necessary context to assist via 24/7 live chat and email.
• Responsible Gaming Monitoring: Detecting unusual gaming patterns and alerting users.
• Technical Improvement: Enhancing platform performance and usability.
• Legal Compliance: Adhering to applicable laws and responding to requests from relevant authorities.

If we need to use your data for any purpose beyond those listed above, we will inform you in advance and obtain your consent where required.

krikya 22 applies advanced security measures to keep your data protected. All data is transmitted via SSL (Secure Sockets Layer) encryption and remains encrypted during storage as well.

4.1 Technical Security Measures

• Data transmission via SSL/TLS encryption
• Firewall and intrusion detection systems
• Two-factor authentication (OTP-based login verification)
• Regular security audits and vulnerability testing
• Restricted access — only authorised staff can view data

4.2 Data Retention Period

We retain your data for as long as your account remains active. Even after account closure, certain records may be kept for a defined period to meet legal obligations. Once that period ends, data is securely deleted.

We do not sell your personal data to any third party for commercial purposes. However, data may be shared in the following limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, Upay, and banking partners — solely to complete transactions.
• Game Software Providers: Minimum necessary data for the technical operation of games.
• Law Enforcement Agencies: In response to a court order or a valid legal request.
• Fraud Prevention Services: With verification service providers to ensure account security.

All third-party partners operate under a confidentiality agreement and are required to comply with our standards. They may not use the data they receive for their own purposes.

krikya 22 uses cookies and similar tracking technologies to keep the website and app running smoothly.

6.1 Types and Purpose of Cookies

• Essential Cookies: Required to keep login sessions active, store security tokens, and retain form data — the site cannot function properly without them.
• Functional Cookies: Used to remember your preferred language, theme, and other settings.
• Analytics Cookies: Used to understand which pages are visited most and where improvements are needed.

6.2 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies may prevent certain key features — such as staying logged in or making payments — from working correctly.

Every user registered with krikya 22 has the following rights regarding their own data:

7.1 Right to Access

You have the right to know what information we have collected about you. You can request this data through your account settings or by contacting the support team.

7.2 Right to Correction

If there is any incorrect information in your profile, you have the full right to have it corrected. This can be done by logging in and going to the profile section, or with the help of customer support.

7.3 Right to Deletion

In certain circumstances you may request that your data be deleted. However, some data may need to be retained for a defined period due to legal obligations or ongoing disputes.

7.4 Right to Object to Data Processing

If you object to your data being used for a specific purpose, particularly for marketing communications, you may unsubscribe at any time.

All services on krikya 22 are for users aged 21 and above only. We do not knowingly collect data from anyone under the age of 18. Age is verified during registration and, where there is doubt, confirmed through identity document verification.

If a minor has opened an account by mistake and this comes to our attention, that account will be closed immediately and the stored data will be securely deleted. Detailed guidance on age restrictions and self-protection can be found in the Responsible Gaming section.

krikya 22 reserves the right to amend or update this privacy policy as needed. Before any changes take effect, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notice will be shown when you log in to the platform
• The "Last Updated" date at the top of this page will change

Continued use of the service after any changes will be considered acceptance of the updated policy. For significant changes, your direct consent may be sought.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our customer support team is available 24 hours a day, seven days a week in both Bengali and English.

Support Channels:

• Live Chat: Instant support from any page after logging in to the platform
• Email: [email protected]

When sending an email about a privacy matter, write "Privacy Request" in the subject line so it can be directed to the right team quickly. Answers to common questions may also be found in our FAQ section.

To learn more about our company, values, and services, visit the About Us page.